Overview
At Mothy Offroad, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below to understand the process and requirements.
Return Eligibility
- Standard Returns: Most items can be returned within 30 days of delivery for a refund, provided they are unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Clearance items and custom orders are non-returnable and non-refundable.
- Restocking Fee: A 20% restocking fee will be applied to all returns of eligible items.
Return Process
- Initiate a Return: Contact our customer service team at support@mothyoffroad.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Ship the item to the address provided with your RMA number clearly marked on the package. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7-10 business days, minus the 20% restocking fee. Refunds will be issued to the original payment method.
Defective or Incorrect Items
If an item is defective or incorrect, please contact us within 7 days of delivery. We will provide a prepaid shipping label and waive the restocking fee for approved returns. Replacement or refund will be processed upon receipt and inspection.
Contact Us
For questions or to initiate a return, email us at support@mothyoffroad.com. We’re here to help!
Note: This policy applies to purchases of Mothy Offroad branded products made directly through mothyoffroad.com. Policies for third-party retailers may differ.